Frequently Asked Questions

Yes. By contacting us via email, phone or the contact us page on our website, you can make a request for us to arrange an amenity upgrade to your apartment block. Depending on the service you require, we may require information regarding your building or the land surrounding it.

If your property is owned by one of our freehold clients, we will liaise with the relevant service providers to kickstart the process. If your property isn't owned by one of our existing freehold clients, we may still be able to help, however, there might be some more investigating than usual to make sure everything is above board.

We understand that in an increasingly digital and technology-driven world, it is more important than ever to stay connected. With over 10 years' experience, our goal is to ensure you have the services where it matters most: at home.

Maybe you are remote working or enjoy gaming and need fast and reliable fibre broadband; maybe you are a keen online shopper but always seem to miss the deliveries; maybe you want to receive live building notices or updates about communal social events; or maybe you have been eyeing up a new electric car but aren't sure of the best way to get a charger. Eris can assist in facilitating all of it.

Our unrivalled expertise ensures a seamless transition from pre-upgrade through to completed installation, and our team always goes above and beyond to assist. We have identified solutions to the obstacles which can otherwise cause delays and our bespoke processes ensure a consistent journey.

We are currently mandated to provide amenity upgrades to over 675,000 homes and counting. Whether you're a local provider targeting properties in your area or a nationwide operator looking to expand your service reach, Eris Group can help.

Eris assists throughout the process and helps in building lasting relationships with the property owners and managers. We are involved from site identification and validation to wayleave signing, and our build team smooths the entire installation process and ensures all policies and procedures are followed.

If you already have full fibre in your building - not to worry! Any new installations will have zero effect on the services already available within your apartment block; they will only offer a wider range of options so that you can find the service that best works for you.

However, many homes across the UK still only have a copper connection, meaning the fibre cables only go as far as your nearest street cabinet. The final part of the connection uses the copper wires from the old telephone network which is now over 100 years old.

Eris works alongside multiple internet service providers (ISPs) to provide full fibre to the premises. With these installs the equipment is installed within the communal areas in a discreet manner to ensure the highest speeds right to your front door. Our ISPs offer speeds up to and over 1000Mbps (1 Gbps) and a wide range of price points to suit any budget.

The installation of the locker will enable individuals to conveniently receive and return packages. With approximately 14.4 million items of post lost every year in the UK, utilising a locker will effectively reduce the risk of parcel theft or mis-delivery. Users have the option to have their online orders delivered to the locker or to utilise it for making returns. Various courier services currently have the ability to deliver to lockers.

Prior to installing the locker, the site is surveyed both virtually and physically to confirm possible locations for the unit. There are strict guidelines which must be followed to ensure the locker is installed with the residents in mind. The locker will never be placed where windows or entrances could be obstructed.

The lockers vary in size from as small as 2m long to a larger 8m unit. The size chosen for each development will vary depending on several factors, including (but not limited to) location, resident count and the amount of space available.

The number of electric cars on UK roads is increasing year by year. If a leaseholder doesn't own an electric vehicle now, he or she may be considering one next time they change vehicles. In fact, the government has put plans in place to ensure that 100% of new vehicles sold will be electric by 2035. This inevitably means that the demand for good quality EV charging points will also continue to increase.

Having an EV-ready development will not only allow residents to access the facilities immediately, but it has also been proven to increase property value.

Installing a charger can incur high costs depending on whether the unit alone is purchased or the unit is also fitted. Installs via Eris incur zero costs to landlords or property managers, with residents only paying fees if they are users of the service.

Yes. Once the infrastructure has been installed, residents can place orders for an EV charge point to be installed on their designated parking space.

No. Once the wayleave is signed, the infrastructure will be installed. Individual chargers are then installed as and when requested by residents. Additional chargers can be installed at any time, whether it's a month, a year, or a decade after the initial installation.

Once the wayleave agreement has been signed, installation of the infrastructure can take anywhere between 2 and 4 weeks. Installation of an individual unit will usually take between 1 and 2 days.